Cancellation & refund policy.

Consultations are a flat fee of $850 USD, paid in advance by card through Stripe. Stripe is the only payment method accepted.

Before you pay: fit is screened first

No payment is requested until a case has passed the Gate 1 fit screen and the Gate 2 case review. If BiomeLogic declines a case at either gate, no fee is charged and nothing is owed.

If BiomeLogic declines a case after payment

If a case is accepted, paid for, and then found on deeper review to fall outside scope — or if it is judged to require licensed clinical care rather than mechanistic analysis — the engagement is ended and the full fee is refunded, regardless of timing and regardless of how much review work has already been performed.

Cancelling or rescheduling your session

• More than 5 business days before the session: full refund, or reschedule at no cost.
• 2–5 business days before the session: one free reschedule. If you cancel outright, 50% of the fee is refunded — the remainder covers the case review already completed before the live session.
• Fewer than 2 business days before the session: the fee is non-refundable, because the record review, lab reading, and preparation are complete by that point. One reschedule within 60 days may still be offered as a courtesy.
• No-show: if you do not attend and do not give notice, the fee is forfeited. A single rescheduled session may be offered at discretion where there was a genuine emergency.

Illness, emergencies, and flares

This practice works with people who have unpredictable chronic illness. If a flare, hospitalisation, or emergency prevents you attending, contact research@biomelogic.net and the session will be rescheduled without penalty. The deadlines above are not applied punitively in those circumstances.

After the session

Once the live session has taken place, or once the written mechanistic summary has been delivered, the fee is non-refundable. The deliverable is the analysis itself — no particular clinical outcome, diagnosis, or symptom improvement is promised, and none can be, because BiomeLogic does not provide medical care. See the scope of practice.

If the written summary is not delivered within the stated window (within 10 business days) and no revised date has been agreed with you, you may request a full refund.

Errors and duplicate charges

Duplicate or incorrect charges are refunded in full as soon as they are identified. Refunds are issued to the original card through Stripe and normally appear within 5–10 business days, depending on your bank.

How to request a cancellation or refund

Email research@biomelogic.net with your submission reference. Requests are acknowledged by email.